At Sofrich we always keep our customer’s satisfaction on priority and value their feedback, hence we have an introduced 100% money-back guarantee policy. We believe, if our customer is not satisfied, then we are not satisfied either, therefore for whatever reason you aren’t happy with our product, then no need to worry, good news is that you’re covered by our 30-days 100% money-back guarantee policy, no questions will be asked and we will happily refund the full price of the product as per the terms and condition mentioned under this policy.
To request a refund, please contact us within 30 days from the date of the purchase. We will be highly obliged, if you could please also let us know the reason why you are not happy with the product. Your valuable feedback will help us to improve the quality in future and win your confidence back. Please note we take our customer’s feedback very seriously and work tirelessly towards improving your overall experience with us.
Products eligible for 100% Money-Back Guarantee offer are –
- Intense Hair Fall Control Kit
- Intense Dandruff Control Kit
As per our policy, we will process your refund after the product is received by our warehouse and the mandatory quality check has been conducted. Please note, this entire process can take up to 2 weeks once after the return has been picked up.
Terms and Conditions Applied:
1. Only 25% used products will be eligible for return.
2. Please note that all original containers, e.g., bottles & original packaging, must be retained by you and returned to us when claiming a refund. In case of a dispute, the company decision shall be considered final.
3. Only one return per customer shall be allowed.